Job Description

Customer Success and Support:

Host monthly coaching calls and office hours, providing customers with valuable insights.
Conduct 1:1 support calls with customers as needed to enhance retention and improve product adoption.
Address That Clean Life-specific escalations from the Customer Support team, ensuring quick and effective resolution.

Marketing and Cross-Functional Support:

Collaborate with marketing, product marketing, and partnerships teams, offering support and insights.
Create additional content aimed at boosting customer success, such as optimized onboarding sequences.
Respond to customer feedback on G2 for That Clean Life and engage with our Community members.

About Practice Better

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, they’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries. The company is a remote-first team headquartered in Toronto.

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