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Switzerland

  • Strategically lead a global team of Account Managers to ensure successful management of a book of business from contract signing through implementation.
  • Collaborate with internal resources to recruit, develop, and manage a high caliber workforce while identifying upsell opportunities to increase profitability.
  • Coach team members to enhance client relationship skills and their understanding of customers' business and benefits issues.

Leadership Account Management Client Relationship Project Management Strategic Planning

20 jobs similar to Global Customer Success Leader

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Europe

  • Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.

Jobgether is a company using AI-powered matching process to ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements. The company identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Switzerland Austria

  • Manage a team of Sales Executives to drive new business growth within a defined territory.
  • Build and drive sales strategy, including territory planning, relationship development, and opportunity closing.
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ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter and faster. They are building an AI-native culture with a focus on technology and talent, aiming to put AI to work for people.

US Unlimited PTO

  • Leads a team of strategic Account Managers across multiple verticals to drive client retention and revenue growth.
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Origami Risk delivers single-platform SaaS solutions for risk, insurance, compliance, and safety management. The company was founded by industry veterans and is an equal opportunity employer committed to diversity and inclusion.

South Africa

  • Partner with Customer Success Managers on international service delivery for Workforce Mental Health customers.
  • Serve as subject matter expert on global nuances, resolving inquiries and leading international agenda items during customer meetings.
  • Proactively monitor account risk, develop mitigation strategies, and coordinate with internal teams and global networks.

Lyra Health provides mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of care and published more than 20 peer-reviewed studies.

US 16w maternity 16w paternity

  • Manage, retain, and expand a portfolio of high-value, multinational strategic clients with complex global requirements.
  • Drive long-term revenue growth, client satisfaction, and global account penetration through renewals, cross-sell, and up-sell.
  • Act as a trusted advisor to senior client stakeholders and partner with regional sales teams and internal stakeholders.

Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. The company has a diverse, global team that values creativity, collaboration, and bold ideas, with a history spanning over 180 years.

United States

  • Serve as the primary point of contact for clients, overseeing all aspects of the client life cycle.
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Arine is a healthcare technology and clinical services company that optimizes medication management using data science and AI. Backed by leading investors, the company manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.

Canada 3w PTO

  • Manage and maintain relationships with assigned client accounts, acting as the main point of contact for renewals and account updates.
  • Monitor client usage and account health, identifying at-risk accounts and creating action plans to improve engagement.
  • Collaborate with Sales, Product, Onboarding, and Support teams to resolve issues and drive client adoption and growth.

FabStation is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry to eliminate fabrication errors. The company is growing and operates remotely from Victoria, BC, with a testing facility in Kelowna, BC.

US

  • Serve as the primary relationship and strategy owner for large, multi-national employer partners.
  • Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
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Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.

North America EMEA

  • Develop strong relationships and generate growth with key client accounts in North America and EMEA.
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365Talents, now part of Docebo, provides an AI-driven skills intelligence platform that helps organizations with career growth, internal mobility, and workforce planning. They have approximately 20 employees and foster a startup culture focused on innovation and agility.

United States

  • Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
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Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.

Global

  • Drive revenue growth through upselling and cross-selling to existing strategic accounts.
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EPIC Insurance Brokers & Consultants is one of the fastest-growing insurance firms in the industry, fueled by capable and committed people. Headquartered in San Francisco since 2007, the company has over 3,000 employees nationwide and fosters a growth-minded culture with core values of owner mindset, inspire trust, think big, and drive results.

US

  • Manage day-to-day client relationships, ensuring alignment, collaboration, and accountability to drive loyalty and retention.
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Force Therapeutics provides an intelligent, evidence-driven remote therapeutic care platform that empowers clinicians to extend their reach and engage patients throughout their care journey. As a high-growth company partnering with leading health systems, it fosters a mission-driven, inclusive culture focused on innovation and team well-being.

$144,000–$261,000/yr
US

  • Manage sales and relationships for complex accounts within the RIA and Regional Bank channels.
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T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term. The company fosters a collaborative culture that respects and values differences, employing associates who share a spirit of generosity.

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Ibotta is a leading performance marketing platform that allows brands to deliver digital promotions to over 200 million consumers. Headquartered in Denver with over 200 million users and $2.6 billion in consumer earnings since 2012, Ibotta is a publicly traded company (NYSE: IBTA) known for its innovative culture and frequently listed as a top place to work.

US

  • Develop and execute Go-to-Market strategies to drive profitable growth in North America.
  • Build relationships with C-level and VP-level executives, generate pipeline through networking and demand generation.
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WNS is a leading Business Process Management company that combines industry knowledge with technology and analytics to create digital-led solutions. WNS Procurement, a strategic business unit, is a market leader in procurement transformation and managed services, serving leading global companies with a collaborative and innovative culture.

Canada US UK

  • Lead, coach, and develop a team of ~8 customer support reps using Jane's 4C coaching model.
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Jane is a founder-led, high-growth SaaS company building products and tools for healthcare clinics. With over 800 employees working remotely across Canada, the US, and the UK, the company fosters a culture of adaptability, resilience, and humility.

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HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), uniting agentic AI solutions with the world's largest community of security researchers. The company has been named a Most Loved Workplace for Young Professionals (2024) and fosters an inclusive culture focused on customer obsession, transparency, and collaboration.

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Global

  • Lead and develop a team of Customer Success Managers.
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Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.

US

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Patch My PC provides enterprise solutions for automating third-party updates. Their fully remote crew of 150 employees supports over 10,000 customers and 30 million devices, fostering a culture of GIF-loving humans and core values.