You'll serve as the day-to-day point of contact for assigned districts, building trusted relationships with transportation directors and district staff.
You'll build and deliver business reviews, launch decks, and board presentations that clearly communicate performance, progress, and next steps.
You'll partner daily with regional Operations and yard leaders to turn district requests and commitments into action and confirm completion.
Cultivate and maintain strong customer relationships post-sale, acting as the customer's advocate and champion throughout the journey.
Guide customers through onboarding, training, and account management, coordinating with internal teams and dealers for a smooth transition to electric school buses.
Use data analysis to identify improvements, resolve issues, and drive customer satisfaction and retention.
Highland Electric Fleets provides Electrification-as-a-Service to make electric fleets accessible and affordable, partnering with school districts, municipalities, and fleet operators. Founded in 2019, the company is North America's leading EaaS provider and serves as the Official Electric School Bus Provider of the LA28 Olympic and Paralympic Games.
Build and maintain strong relationships with BPM customers to drive long-term success
Educate customers on best practices and resources to simplify adoption and align expectations
Collaborate with internal teams to improve the customer experience and drive retention
ConstructConnect provides construction information and software solutions, including the MasterSpec product. The Customer Success division emphasizes technical support, training, and teamwork to ensure consistent high levels of customer satisfaction.
Develop and implement customer experience strategies aligned with Soligent's mission and business objectives.
Engage in quoting activities to support the sales team and ensure timely, accurate customer proposals.
Collaborate cross-functionally to drive continuous improvement, customer retention, and a customer-centric culture.
Soligent is the largest pure play solar distributor in the Americas, providing tools and solutions that empower homeowners and installers to transform energy production. It's a high-growth entrepreneurial company with a mission-driven culture focused on integrity, teamwork, and making solar the obvious choice.
Manage a high-volume portfolio of UK school and district customers, building relationships and driving renewals and expansion.
Develop product expertise and use tools like Salesforce and Planhat to ensure timely, accurate customer communications.
Collaborate with cross-functional teams and proactively identify risks and opportunities to improve customer experience.
Seesaw is a leading primary learning experience company trusted by 25 million educators, students, and families worldwide. Our award-winning platform and digital curriculum products help teachers deliver joyful, accessible instruction, with a mission to provide every primary student with joyful and connected learning experiences that lay the foundation for success in life.
Manage customer launch and campaign programs, creating content and coordinating approvals across Marketing, Sales, and Customer Success.
Lead customer engagement, Voice of the Customer, and lifecycle communications to support retention and expansion.
Track program performance with dashboards and reports, partnering with Sales and Customer Success on customer advocacy.
Knox Systems operates the largest Federal DoW managed cloud, building and operating secure cloud and AI environments for U.S. government missions. The company is purpose-driven with a high-impact culture emphasizing speed, rigor, and trust.
Manage a book of roughly 100 customer accounts, primarily Destination Marketing Organizations (DMOs), to retain and grow through proactive relationship management and strategic upselling.
Build strong relationships with multiple stakeholders, execute upsell and cross-sell opportunities, and meet quarterly/annual retention and revenue targets.
Serve as primary point of contact for customers, monitor health, and collaborate with support to ensure product adoption and success.
CrowdRiff empowers destination marketers to showcase their unique destinations through powerful visual storytelling solutions. It is a remote, diverse team of modern-day explorers that values autonomy, growth, and collaboration.
Cultivate strong customer relationships and serve as a trusted advisor in their PowerSchool journey.
Drive product adoption and value through tailored Success Plans and regular executive business reviews.
Collaborate with internal teams to mitigate risk, forecast health, and support renewals and growth.
PowerSchool powers education for students around the world as the global leader in cloud-based K-12 software, supporting the full education ecosystem. The company is mission-driven and focused on transforming K-12 education with a collaborative, inclusive culture.
Own customer outcomes at senior living communities, driving falls reduction, response times, care assessments, and adoption.
Lead community kickoffs, training, and change management to ensure care teams integrate Teton into daily routines.
Build trusted relationships with executive directors, directors of nursing, and care staff, using data insights to demonstrate impact.
Teton.ai is building the foundational data layer for the point of care using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people in a hands-on, learning-focused environment that values ownership and entrepreneurship.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Serve as trusted point of contact for clients across phone, email, SMS, webinars, and events, owning issues through resolution.
Lead client onboarding one-on-one and via live webinars, plus proactive outbound outreach for engagement and account maintenance.
Manage accounts receivable and payment follow-up, including sensitive collections conversations up to $10,000.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.
Own the member experience from first login to renewal.
Answer tickets, guide subscriptions, and troubleshoot issues.
Build the support team, processes, and knowledge base.
Breeze Workforce Foundation operates BreezeJobFinder, a job-search management platform with a job tracker, AI resume builder, and browser extension. It's an early-stage startup building a support team from the ground up with a focus on bringing the human element back to job searching.
Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
Execute engagement and delivery strategies for online and in-person training programs, tracking success through learning and sentiment metrics.
Own meeting summaries, document program costs, and create delivery reports with qualitative and quantitative data.
General Assembly offers experiential education in web development, data, design, business, and more, online and globally. With 60,000 alumni and 21,000 employees at elite companies trained, GA is a leader in transforming careers and teams for the future of work.
Proactively follow up with providers, resolve booking issues, and coordinate complex scheduling and contingency plans.
Drive customer activation, retention, and marketplace quality by monitoring metrics and collaborating across teams.
They operate a nationwide marketplace connecting residents with event hosts and service providers in multifamily housing. As a fast-paced startup, they focus on improving resident engagement and retention through a mission-driven, collaborative culture.
Own the business relationship with North American Higher Education customers and drive their success.
Develop Customer Success and Retention Plans to ensure satisfaction, adoption, and renewal.
Coordinate business reviews, collaborate cross-functionally, and champion the full use of Brightspace.
D2L is a cloud company modernizing education with a next-generation learning platform, Brightspace. With 25 years of dedication to transforming learning, D2L emphasizes flexible work, wellbeing, and an inclusive culture.
Lead a team of Customer Success Managers responsible for best-in-class customer experience and growth.
Partner cross-functionally with Sales, Operations, Product, and Leadership to drive renewals and expansion.
Serve as an escalation point for strategic accounts and mitigate risk to ensure customer success.
FourKites is a leader in AI-driven supply chain transformation, turning data into automated action. It serves 1,600+ global brands and values curiosity, empathy, and inclusivity.
Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.
Supervise a team of Trial Experience Managers focused on solving customer issues and achieving high customer satisfaction.
Identify and implement process improvements and automation-driven solutions to boost team efficiency and engagement.
Measure and analyze KPIs, conduct performance conversations, and develop strategies to optimize trial-to-paid conversions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Answer inbound calls, gather trip details, and provide excellent customer service from first contact.
Generate and qualify leads, input accurate information in Zoho CRM, and prepare accurate quotes.
Follow up with customers, convert quotes into bookings, and collaborate with sales and customer success teams.
Global Charter Services, Inc. is a holding company for bus charter brands BusBank, Buster, CorporateShuttle.com, and FestDrive, specializing in easy charter bus booking for over 20 years. Headquartered in Chicago with offices in New York City and staff across the US and Canada, it has a start-up culture with an all-hands-on-deck mentality.
Own the full sales cycle for Zūm's SaaS offerings to self-operated school districts, building account plans that map decision-makers and procurement paths.
Prospect, develop, and close new districts while meeting or exceeding quota, running tailored demos of Zūm CMX.
Maintain a healthy pipeline, respond to RFPs, and represent Zūm at national and state education and transportation conferences.
Zūm provides an AI-driven Connected Mobility Experience for student transportation, serving the $50 billion student mobility market. More than 6,500 schools rely on Zūm, recognized by Fast Company and backed by Sequoia, GIC, TPG, and Softbank.