Source Job

• Run onboarding projects end to end, keeping every site's status current and visible.
• Work daily with site contacts and operations leads on curtailment plans, documentation, and installation.
• Support customers through dispatch events and improve handoffs across teams.

Voltus helps commercial and industrial customers earn cash through demand response programs by maximizing their operational flexibility in energy markets. The company hires bright, gritty, and good people who care about a cleaner energy future and thrive in a fast-paced, entrepreneurial environment.

• Own client relationships post-implementation, driving renewals and expansion.
• Monitor customer health metrics and adoption trends to reduce churn and increase value.
• Act as the voice of the customer, collaborating with cross-functional teams and supporting events.

Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.

• Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
• Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
• Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.

RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.

• Cultivate strong customer relationships and serve as a trusted advisor in their PowerSchool journey.
• Drive product adoption and value through tailored Success Plans and regular executive business reviews.
• Collaborate with internal teams to mitigate risk, forecast health, and support renewals and growth.

PowerSchool powers education for students around the world as the global leader in cloud-based K-12 software, supporting the full education ecosystem. The company is mission-driven and focused on transforming K-12 education with a collaborative, inclusive culture.

• Drive long-term customer value and product adoption across strategic accounts.
• Partner with Account Managers and Renewal Managers to ensure portfolio retention and growth.
• Lead Executive Business Reviews with C-level stakeholders to validate ROI and align roadmaps.

WorkWave empowers service professionals with software solutions to run their businesses more efficiently and deliver exceptional service. As a global tech leader with a startup's energy, they maintain a laid-back, high-performing, customer-obsessed culture.

• Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
• Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
• Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.

Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.

• Manage day-to-day customer interactions and build strong relationships as the main point of contact.
• Ensure customer satisfaction by addressing needs, providing onboarding and training, and resolving issues.
• Collaborate with internal teams to monitor customer health, drive retention, and support renewals.

Treering helps people capture and preserve life’s most meaningful moments through an AI-enabled memory-as-a-service platform. We’re a fast-growing, purpose-driven company expanding beyond yearbooks into travel and experiential memories, with a supportive and connected workplace culture.

• Build trusted advisor partnerships with clients, aligning platform value to their business goals.
• Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
• Maintain accurate client records in Salesforce and collaborate with internal teams.

Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.

• Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
• Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
• Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.

LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.

• Own a portfolio of customer relationships, driving adoption, retention, and renewals.
• Lead onboarding, training, and business reviews to ensure confident rollout and ROI.
• Partner with Product and Engineering to surface customer insights and resolve issues.

Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. They are a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America, valuing ownership, transparency, and continuous improvement.

• Build and maintain trusted relationships across an assigned customer portfolio, engaging executive sponsors, program leadership, IT, and end users.
• Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.
• Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.

Next Chapter Technology provides the CaseWorks platform, delivering document management, content services, workflow automation, and document infrastructure solutions for Health & Human Services agencies. The company is a close-knit, ambitious team that values individual contributions, collaboration, and shared vision for growth.

• Drive customer success across a portfolio of SMB customers, focusing on adoption, engagement, retention, and growth.
• Lead customer engagement through direct interactions and scalable programs like webinars and office hours.
• Partner with stakeholders and cross-functional teams to resolve challenges and ensure a seamless customer experience.

Onit is a legal technology company that builds AI-powered platforms for enterprise legal management, matter management, spend management, and contract lifecycle processes. The culture is innovative and fast-paced, focused on modernizing legal operations with bold thinkers and builders.

• Build and maintain strong relationships with BPM customers to drive long-term success
• Educate customers on best practices and resources to simplify adoption and align expectations
• Collaborate with internal teams to improve the customer experience and drive retention

ConstructConnect provides construction information and software solutions, including the MasterSpec product. The Customer Success division emphasizes technical support, training, and teamwork to ensure consistent high levels of customer satisfaction.

• Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
• Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
• Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.

LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.

• Develop and execute personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.
• Leverage customer success tools like Gainsight to build success plays, email templates, and digital resources that streamline customer interactions.
• Collaborate with cross-functional teams to refine the digital customer success journey and deliver measurable value to customers.

Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company emphasizes a collaborative, inclusive culture with a global team across North America, the UK, and India.

• Own the business relationship with North American Higher Education customers and drive their success.
• Develop Customer Success and Retention Plans to ensure satisfaction, adoption, and renewal.
• Coordinate business reviews, collaborate cross-functionally, and champion the full use of Brightspace.

D2L is a cloud company modernizing education with a next-generation learning platform, Brightspace. With 25 years of dedication to transforming learning, D2L emphasizes flexible work, wellbeing, and an inclusive culture.

• Own the customer relationship from implementation hand-off through renewal and expansion, keeping CRM data accurate and up to date.
• Become a trusted advisor who drives retention, adoption, and growth while leading Quarterly Business Reviews with executive stakeholders.
• Act as the voice of the customer by collecting product feedback and turning customer needs into clear input for Product and Development teams.

Verifiable is a provider credentialing and network monitoring platform that uses AI, API, and software solutions to help healthcare organizations optimize operations at enterprise scale. The company has grown to nearly 150 people, is a top Salesforce partner, and maintains a fast-moving, high-ownership culture.

• You'll serve as the day-to-day point of contact for assigned districts, building trusted relationships with transportation directors and district staff.
• You'll build and deliver business reviews, launch decks, and board presentations that clearly communicate performance, progress, and next steps.
• You'll partner daily with regional Operations and yard leaders to turn district requests and commitments into action and confirm completion.

Zūm revolutionizes mass mobility with its Connected Mobility Experience system that connects and coordinates people, vehicles, and operations in real time. Over 7,500 schools rely on Zūm CMX, and the company has been recognized by Fast Company, CNBC, and the World Economic Forum, with backing from Sequoia Capital, GIC, TPG, and Softbank.

• Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
• Drive revenue retention and expansion through long-term success strategies and executive business reviews.
• Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.

Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.

• Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
• Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
• Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.

Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.