Customer Success Manager

About the Role:

• Drive customer satisfaction, retention, and growth across a portfolio of customers post-implementation.
• Build deep understanding of each customer's business goals and tailor guidance to maximize value from Verifiable's products.
• Collaborate with Product, Support, and Sales to deliver a great customer experience and build long-term relationships.

Who You Are:

• Experienced in customer success or account management with enterprise SaaS and C-level stakeholder relationship skills.
• Strong technical aptitude, comfortable explaining APIs, integrations, and implementation concepts.
• Thrive in a fast-moving, ambiguous environment with high ownership and independent prioritization.

Benefits & Perks:

• Unlimited PTO and startup equity, so you share in the company's success.
• Fully distributed work-from-anywhere culture within eligible US states.
• Modern tools including Apple setup, Google Workspace, Notion, and company-wide AI tools like Claude.