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The Opportunity:
- Play a key role in supporting new and existing BPM customers to build and maintain strong relationships
- Drive long-term customer success by executing against a defined onboarding schedule
What You'll Be Doing:
- Clearly communicate account setup requirements and onboarding timelines with customers and stakeholders
- Educate customers on best practices, capabilities, and resources to simplify adoption
- Collaborate with sales, training, operations, and product teams to improve the customer experience
What You Bring to the Team:
- Bachelor's degree plus 2 years of account management or sales experience, or equivalent
- Strong communication skills and ability to establish relationships with customers
- Self-motivated, able to work remotely, and comfortable using new technology
ConstructConnect
ConstructConnect provides construction information and software solutions, including the MasterSpec product. The Customer Success division emphasizes technical support, training, and teamwork to ensure consistent high levels of customer satisfaction.