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What You'll Do:
- District partnership: Serve as day-to-day point of contact for assigned districts, building trusted relationships.
- Presentations and reporting: Build and deliver business reviews, launch decks, and board presentations.
- Execution with Operations: Partner daily with regional Operations and yard leaders to turn requests into action.
What Success Looks Like:
- First 30 days: Learn the product, shadow handoffs, and meet your assigned districts and regional Ops leads.
- First 90 days: Establish strong rapport as district thought partner, run kickoffs or take over existing accounts.
- First year: Hit retention and renewal targets, improve on-time performance and response metrics in your region.
What You Bring To Zūm:
- 5+ years in customer experience/success, account management, or district-level roles in student transportation or SaaS.
- Strong presentation skills with experience delivering executive-ready materials to district leaders or boards.
- Proven ability to coordinate with operations teams and drive cross-functional work to completion.
Zūm
Zūm revolutionizes mass mobility with its Connected Mobility Experience system that connects and coordinates people, vehicles, and operations in real time. Over 7,500 schools rely on Zūm CMX, and the company has been recognized by Fast Company, CNBC, and the World Economic Forum, with backing from Sequoia Capital, GIC, TPG, and Softbank.