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Responsibilities:
- Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach.
- Drive product adoption through customer goal-setting, implementation planning, and resource sharing.
- Own customer renewals, meeting quarterly GRR and NRR targets.
Product & Operational Excellence:
- Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings.
- Manage customer communications and tasks in Salesforce, Planhat, Front, and other tools.
- Prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities.
Collaboration & Continuous Improvement:
- Partner with your Manager and cross-functional teams to deliver strong customer experiences.
- Communicate proactively with teammates and escalate issues when needed.
- Seek and apply feedback to strengthen customer conversations and execution.
Seesaw
Seesaw is a leading primary learning experience company trusted by 25 million educators, students, and families worldwide. Our award-winning platform and digital curriculum products help teachers deliver joyful, accessible instruction, with a mission to provide every primary student with joyful and connected learning experiences that lay the foundation for success in life.