Senior Customer Success Manager
Remote regions
USBenefits
Unlimited PTO
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Role Overview:
- Act as a trusted advisor and advocate for customers using PowerSchool products.
- Ensure customers achieve desired outcomes through satisfaction, retention, and growth.
Key Responsibilities:
- Develop tailored Success Plans and conduct regular EBRs to review relationship health.
- Collaborate with Sales, Support, Professional Services, and Product to deliver value and mitigate risk.
Qualifications:
- Minimum 5+ years of relevant experience with strong communication, negotiation, and customer service skills.
- Proficiency in Office 365 and preference for Salesforce, CRM, or Gainsight experience.
Benefits:
- Competitive base compensation with comprehensive insurance, 401(k), and generous parental leave.
- Discretionary Time Off and wellness programs support a healthy work-life balance.
PowerSchool
PowerSchool powers education for students around the world as the global leader in cloud-based K-12 software, supporting the full education ecosystem. The company is mission-driven and focused on transforming K-12 education with a collaborative, inclusive culture.