Remote Customer service Jobs • CSvc

Your tasks will include monitoring and managing all communication channels (telephone, chat, website). Independently processing customer inquiries, including invoice changes, offer adjustments and menu curation. Processing and resolving customer complaints and carefully documenting the cases. Ensuring fast, professional service and a positive customer experience. Managing and maintaining our profiles on rating platforms (e.g. Trustpilot, Google). Developing a deep understanding of our caterer portfolio and proactively suggesting ways to expand it. Quality checking incoming catering offers and coordination with partners. Creating reports on customer inquiries, complaints and sales activities. Collaborating with internal departments to optimize processes.

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. Process bookings and payments while ensuring accuracy and compliance with company policies. Maintain strong relationships with clients by offering personalized service and follow-ups.