Job Description
Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. Process bookings and payments while ensuring accuracy and compliance with company policies. Maintain strong relationships with clients by offering personalized service and follow-ups. Stay updated on cruise line promotions, policies, and travel regulations. Collaborate with cruise partners to secure the best deals and exclusive perks for clients. Address client concerns and troubleshoot any booking-related issues professionally. Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations.
About Destination Knot
At Destination Knot, we specialize in creating unforgettable cruise experiences by offering expert travel planning services.