Commercial Account Manager

The Customer Success team at Freshpaint empowers our customers to deliver on their goals, while prioritizing privacy and data quality. We ensure repeated value that unlocks growth for our customers through our focus on delivery excellence, industry expertise, efficiency, and dedication to customer outcomes. Commercial Account Managers (AMs) own the full lifecycle relationship with MidMarket customers, helping them navigate the data privacy world and Freshpaint’s offerings. Commercial AMs support customers on their data privacy journeys by ensuring customers realize value and have a path to a successful renewal. This role includes managing 60-70 accounts using scaled customer success motions, and will need to effectively manage risk across their book of business to drive best-in-class GRR and NRR. In this role, responsibilities include managing a portfolio of accounts, retaining and growing revenue, identifying and mitigating risk, owning product adoption metrics, conducting quarterly business reviews, and advocating for the customer's best experience. The ideal candidate will have over 4 years of experience in customer-facing roles within enterprise software or SaaS, demonstrating expertise in management consulting, account management, or customer success management.