Job Description
We’re hiring a Customer Operations Lead to help scale and improve our support engine. You’ll handle day-to-day execution (coverage, ticket routing, team performance), and also own the systems that make support run: macros, workflows, QA reviews, onboarding, training, and more.
You don’t need a CX background — biz ops generalists or new grads with strong systems thinking are welcome. This is a great fit if you’re high-agency, love fixing broken things, and want to run a core function at a fast-moving startup. The best people in this role will quickly grow into management or broader CX leadership.
You’ll be trusted with real ownership from day one. You’ll get exposure to AI systems, ops workflows, and fast decision cycles. You’ll help build the internal systems that power a scaling startup. You’ll work closely with product, eng, and exec teams.
About Motion
Motion is building a system that lets a single human manage 100x more work, done by both AI and people through their automated project management software.