Senior Director, Customer Experience Services

Overview:

• Lead the strategy and execution of GitLab's post-sales customer experience.
• Shape how customers adopt GitLab, grow with our platform and engage with service offerings.
• Define a clear vision for customer lifecycle programs, paid success plans and scalable service delivery.

What you'll do:

• Set the vision and strategic plan for the CX Services organization.
• Architect and improve the post-sales customer experience.
• Lead the design, launch, and ongoing iteration of new and existing service offerings.

What you'll bring:

• Experience managing managers and global teams.
• Building customer success/services strategies.
• Strong leadership and people management skills.

About the team:

• Helps customers achieve meaningful outcomes with our platform after the sale.
• Works across the customer lifecycle to create consistent experiences, improve engagement models, and develop services that meet customer needs.
• Partners closely with other departments to connect customer goals with the right strategy, resources, and programs.