Senior Customer Success Operations Analyst

About the Role:

• Oversee Gainsight and related Customer Success systems architecture to support scalable team workflows.
• Guide cross-functional initiatives that improve Customer Success operations and strengthen alignment with broader go-to-market teams.
• Deliver data views and reporting that map to current business needs while helping the organization prepare for future needs.

What you’ll bring:

• Experience supporting Customer Success organizations through operations, systems, or program ownership.
• Experience building and maintaining tools such as Gainsight, Salesforce, Mavenlink, and/or other Customer Success and Professional Services systems.
• Strong data analysis skills and the ability to connect business questions to practical system, process, and reporting solutions.

About the team:

• The Customer Success Operations team helps GitLab scale the systems, processes, and reporting that enable strong customer outcomes.
• The team works across Customer Success and with partner teams to improve operational efficiency, increase visibility into customer engagement, and make it easier for the business to act on customer data.
• You'll join a globally distributed team that values clear documentation, thoughtful cross-functional work, and practical solutions that help Customer Success teams work more effectively at scale.