Serve as primary owner and administrator of core Customer Operations platforms.
Design and maintain inbox architecture, routing logic, automation rules, and workflow configuration.
Maintain proper connectivity and architecture across operations-owned enterprise software.

Data, Analytics & Operational Visibility:

Build and maintain dashboards and reporting that provide visibility into customer engagement, adoption, and health trends.
Establish productivity baselines and capacity models to support forecasting and efficient hiring plans.
Ensure operational data is clean, connected, and reliable across systems.

Workflow Optimization & Automation:

Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Reduce manual work through automation, improved routing logic, and system configuration.
Improve cross-team handoffs by standardizing operational data fields, triggers, and checkpoints.

Automatiq

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.

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