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Responsibilities:
- Drive operational analytics by identifying trends and root causes.
- Design, build, and maintain dashboards and reports.
- Maintain ticketing taxonomies, data structures, and system configurations.
Requirements:
- 2–4 years in SaaS or tech with Customer Support or Customer Operations experience.
- Strong analytical thinking and a systems mindset to detect inconsistencies.
- Clear documentation and communication skills to work with stakeholders.
Benefits:
- Private medical care and a sports card to support your health.
- Flexible working hours for work-life balance.
- Access to Udemy Business for skill growth.
Sport Alliance
Sport Alliance is a market-leading company in the dynamic, fast-growing FitTech industry. The company fosters a diverse and inclusive environment with talented colleagues from around the world.