Own and continuously improve the CX quality framework.
Analyze customer feedback and support tickets to identify issues.
Monitor and report on key CX metrics to prioritize improvements.
Eneba is building an open, safe and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues
Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts
Proactively documents and trains the Customer Success team on new or updated processes
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Ensure customer satisfaction by providing excellent customer support.
Answer clients requests in a timely and accurate manner.
Monitor the Streem data quality overall to detect potential bugs and issues
Streem is building a SaaS platform to empower the commercial management of renewable energy assets, accelerating the energy transition by enabling asset managers, investors, and operators to extract more value from their renewable portfolios. They are an international team that values an open and flexible work environment.
Responsible for managing the ongoing operational processes that keep data platforms running smoothly and reliably.
Detail‑oriented, highly process‑driven, and skilled at maintaining strong data quality standards across recurring workflows.
Collaborate effectively with both technical and business stakeholders, helping teams stay aligned with governance expectations and SLA commitments.
Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. Since 2005, we have partnered with some of the largest healthcare, life sciences, financial services, and government entities across the globe.
Understand common challenges in data structures and strategies to build data products that are stable, scalable, and performant
Lead data quality issue analysis and resolution action plans and governance
Work collaboratively and develop relationships with Marketing stakeholder groups to understand business objectives and build data solutions that meet these needs
Docplanner Group aims to help people live longer, healthier lives as the world’s largest healthcare platform. They connect 24 million patients with 280k doctors across 13 countries monthly through brands like ZnanyLekarz and Doctoralia and have 3,000+ employees.
Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations.
Conducts quantitative and qualitative analysis for Health module EHR analytics using Business Objects or other similar tools.
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S. committed to delivering solutions that change lives for the better.
Help develop Customer Support processes for a rapidly growing organization and team
Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.
Drive business impact as a key advisor to leadership.
Inform key decisions through rigorous, data-driven analysis.
Improve operational efficiency and accelerate growth.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations to work smarter and faster.
Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.
Find signal in the noise. Run analyses that uncover trends, reveal bottlenecks, and guide strategy across the sales organization.
Build the source of truth. Own dashboards, reports, and visualizations that live in Salesforce, BI tools, or custom Python/SQL workflows.
Automate everything repeatable. Design and maintain automations (Zapier, n8n, internal scripts) that reduce manual work and keep data clean.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Deliver high‑quality data, insights, and analytics that empower managers to make accurate, data‑driven product, campaign, and operational decisions.
Help optimize processes—such as merchant onboarding and servicing within the Pay product—by identifying trends, anomalies, and risks to support more effective management of the area.
Conduct comprehensive analyses, interpret complex datasets, and present clear, concise conclusions and recommendations to internal and external stakeholders.
InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.
Own regular reporting and KPIs for Customer Support; identify trends, areas for improvement, and provide actionable insights to leadership.
Act as a business owner and power user of Freshdesk and related tools; define requirements, monitor adoption, and partner with the Systems/IT team for configuration and implementation.
Design and recommend workflows, automations, and process improvements that reduce friction, scale with growth, and improve customer/agent experience.
Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform providing a unique, centralized solution for accounting and back-office operations. Their culture focuses on empowering team members to produce top-notch results while elevating their skills.
Optimize and effectively manage the use of Salesforce as the CRM platform for field teams.
Optimize existing dashboards and reports to best support the needs of the sales teams.
Support analytical modeling for enhanced decision making and business performance analysis across all management levels.
Turquoise Health is working to make healthcare pricing simpler, more transparent, and lower cost for everyone. They are a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite.
Lead, hire, and develop a high-performing global Customer Engineering & Support (CES) Operations team.
Design and implement learning programs to ensure technical proficiency, AI adoption, industry knowledge, and professional development.
Manage technical documentation, knowledge programs, and internal/external content to improve support efficiency and self-service capabilities.
Jobgether is a platform connecting job seekers with employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly and fairly, identifying top candidates for hiring companies.
Partner across the EC Experience team to help operationalize the EC Lifecycle strategy and support key strategic priorities
Own and drive key operational initiatives and cross-functional programs from planning through execution
Support decision-making by developing analyses and structured insights that inform prioritization and trade-offs
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. As a rapidly scaling company with market proven solutions and robust funding, they offer a unique combination of stability and the excitement of high growth.
Partner with Sales, Overlay leaders, Finance, and RevOps to define success metrics and support strategic decisions.
Analyze GTM performance to identify productivity drivers, risks, and growth opportunities across complex sales motions.
Build and maintain scalable dashboards and self-service tools that enable first-level inspection while preserving metric integrity.
Vanta's mission is to help businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease, with a kind and talented team, some with prior security experience.
Serve as a primary point of contact between the analytics team and cross-functional stakeholders.
Partner with internal teams to translate business questions into well-scoped analytical projects.
Maintain and improve operational documentation, including reporting cadences, data dictionaries, and process workflows.
National Debt Relief helps consumers deal with overwhelming debt and is a trusted debt relief provider. They have helped over 450,000 people settle over $10 billion of debt and are rated A+ by the Better Business Bureau.
Resolve bugs and product feedback reported by Muck Rack team members and users.
Partner closely with the Customer Support team to diagnose User Issues.
Compile product data and reports to surface trends and feedback to relevant teams.
Muck Rack is the leading SaaS platform for public relations and communications professionals. They enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product.
Partner with Sales stakeholders to define analytical requirements, metrics, and KPIs, and identify opportunities for improvement.
Develop and maintain dashboards, reports, and visualizations that provide timely and actionable insights.
Analyze revenue streams and contribute to forecasting using statistical, heuristic, or machine learning approaches.
JetBrains creates tools that developers love. Since 2000, they’ve been building intelligent software that helps professionals write better code, work more efficiently, and focus on what matters most—creating. Our products support millions of users worldwide, from individual developers to large organizations.
Partner with OppFi’s Marketing team to find new customers and optimize engagement
Prepare key metrics and reporting for OppFi’s Senior Leadership Team through Weekly Business Reviews
Design and evaluate A/B tests to optimize customer engagement through email and SMS channels using Braze
OppFi is a tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. They are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds.