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Duties and Responsibilities:
- Provides Tier 2 support via Zendesk helpdesk
- Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations
- Communicates with other departments as necessary; implements best practices both internal and external
Required Skills:
- Expertise or ability to independently learn a variety of EDPlan concepts, practices, and procedures.
- Creative problem-solving ability and results-orientation.
- Commitment to exceptional client service and ability to lead confidently.
Qualifications:
- Bachelor’s degree preferred or additional relevant years’ experience required; 7 + years related experience
- Related public sector experience in the areas of administration, information technology, and finance or business operations.
Public Consulting Group LLC
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S. committed to delivering solutions that change lives for the better.