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Purpose:
- Coordinate multiple production units.
- Act as primary interface to Service Delivery Management.
- Provide technical support in creating operational concepts.
Operational Service Management:
- Participate in incident management.
- Provide recommendations for service portfolio consolidation.
- Support SDM with technical expertise.
Projects & Continuous Improvement:
- Participate in small customer projects.
- Contribute to the continuous development of methods.
- Optimize application of procedures within OS Service Management.
Deutsche Telekom
Deutsche Telekom IT Solutions Slovakia entered the life of the Košice region in 2006 and has grown to be one of the founding members of Košice IT Valley. They are the second largest employer in the eastern part of the country with more than 3900 employees and provide innovative information and communication technology services.