Order Manager IV with German

Purpose:

• Accountable for order delivery and coordination of the order management process.
• Manages customer orders to deliver them in specific time, quality, costs & KPI.
• Supports and manages the execution of service contracts.

What will you do:

• Manage, validate, create, plan, and process complex customer orders.
• Communicate with production to ensure delivery of services in required SLA, OLA and KPI.
• Manage onboarding of new customer to OM SSC.

Qualifications:

• Hold a Master’s degree & bring 5 years of experience in ICT Delivery Service Management.
• Have 2–5 years of relevant professional work experience & post-sales support experience.
• Hold ITIL V3 Foundation, SeM Basic, and ITIL V4 certifications.

Technical Skills:

• Possess expert-level general IT knowledge & demonstrate expert knowledge of the DTAG portfolio.
• Use MS Office at an advanced level & apply sound project management principles in practice.
• Bring mature professional expertise, including deep understanding of theoretical concepts.