Steer and lead all key accountabilities and responsibilities of Order Manager roles.
Manage complex customer orders, while providing consultancy for delivery within required time.
Support the billing process by providing relevant order management inputs.
Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006. They have grown to the second largest employer in the eastern part of the country with more than 3900 employees.
Act as the primary interface between customers and the organization.
Lead and manage dynamically organized squads (typically 8–10 members).
Ensure the stability, reliability, and efficiency of IT services and infrastructure.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide a wide portfolio of IT and telecommunications services with more than 5300 employees and have hundreds of large customers, corporations in Germany and in other European countries.
Lead in addressing crisis situations in an operational environment.
Support communication with top management and clients regarding incident resolution.
Contribute to development of strategies to prevent incident occurrences.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and Europe, and are known for ethical practices and educational cooperation.
Creation of application profiles/fact sheets together with the customer’s application owners
Ordering/provisioning of services in the FMO
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.
Conducting onboarding, offboarding, and change processes for customers.
Managing and processing the invoicing process in our OSS/BSS systems to ensure automated provisioning and billing.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.
Monitor and coordinate incident resolution, supporting escalation processes.
Evaluate and approve change requests, leading LCAB meetings.
Handle user access requests, ensuring PSA compliance.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025. We provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.
Lead the IT service desk function so incidents and service requests are logged, prioritized, and resolved within agreed SLAs while maintaining strong customer satisfaction.
Act as the main escalation and communication point between end users, the service desk team, and other IT/service owners.
Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs.
Red Cup IT, Inc. aims to provide timely, high-quality IT support and consistently meet service levels. We blend people management, IT service management best practices ITIL-based and continuous improvement of support processes.