Act as the primary interface between customers and the organization
Maintain regular communication with customers, including status calls and alignment meetings
Translate customer questions, requests, and complaints into clear, actionable solutions

Squad Lead Responsibilities:

Lead and manage dynamically organized squads (typically 8–10 members)
Take end-to-end responsibility for the performance and results of the squads
Ensure the stability, reliability, and efficiency of IT services and infrastructure

Qualifications:

Fluent English and German language skills (C1 level)
Strong ITIL foundation , with extensive hands-on experience in IT service management
In-depth understanding of the German healthcare industry , including regulatory and operational specifics

Deutsche Telekom TSI Hungary Kft.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide a wide portfolio of IT and telecommunications services with more than 5300 employees and have hundreds of large customers, corporations in Germany and in other European countries.

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