Product Operations Specialist

Product Proposals:

• Obtain bill of materials and coordinate pricing with sales, partners, or vendors.
• Validate proposal format, pricing, and shipping/billing logistics.
• Communicate directly with clients, sales, vendors, and partners, and be aware of opportunities to upsell and cross-sell.

Order Processing / Procurement:

• Convert quotes to orders and import to Great Plains.
• Assist CSAs with backorder reports and the Finance Team with invoice issues.
• Create basic configurations/estimates in CCW and for other top-tier partners.

Secondary Job Responsibilities:

• Point of Contact - primary post-sales contact for sales and client requests.
• Product WIP/Backlog – Backlog application must be updated so AP can reconcile vendor invoices.
• RMA Coordination – from initial vendor return authorization request to coordination with client.