Responsible for managing all service-related functions, including project planning, resource allocation, pre-sales support, and project monitoring and control. This role optimizes service operations and technology to ensure successful service delivery to clients while managing all company service personnel, processes, and initiatives. Address daily service operations issues and participate in budget management.

Responsible for leading the standardization, optimization, and monitoring of the organization’s key operational processes, to drive efficiency, quality, and agility in internal workflows and service delivery to end clients. This role will work cross-functionally with the Services, Human Resources, Finance, Technology, and Marketing & Sales teams to ensure processes are aligned with the strategic goals.