Job Description
Help users solve technical challenges and use Mixpanel to make impactful product decisions. The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions. You will support customers by providing answers to product questions, sharing best practices and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members. You will become a Mixpanel product expert and respond to customer inquiries. Investigate and document bugs and feature requests to share with Product and Engineering teams. Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience. Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change.
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required.