Support Analyst

As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Mission: Provide top-level technical support to customers, resolving queries and issues effectively and promptly. Diagnose and troubleshoot technical problems with products or services. Collaborate with other members of the support team to resolve complex issues. Create and update support documentation, including knowledge base articles and FAQs. Assist in identifying trends and recurring issues to improve products and services. Ensure customer satisfaction through courteous and professional interactions. Work with cross-functional teams, resolving complex issues in collaboration with development teams. Communicate effectively to provide updates on support activities and incident resolutions.