Pal Success Specialist I

About the Role:

• Play a critical role in supporting our Papa Pals.
• Work directly with both Pals and members to ensure visits are completed successfully.
• Handle sensitive information responsibly, maintain confidentiality, and approach every interaction with professionalism and care.

Your Responsibilities:

• Demonstrate strong verbal and written communication skills with Pals, members, and internal stakeholders.
• Handle sensitive personal, insurance, and pay-related information with a high level of care.
• Partner effectively across teams, sharing insights, best practices, and learnings to strengthen overall team performance.

Requirements:

• Minimum of 1 years of experience in customer service, support, or call center environments preferred
• Experience handling sensitive data (e.g., payroll, insurance, or member information) is strongly preferred.
• Technically confident—able to work efficiently across various digital tools, platforms, and internal systems.