CS Analyst I

The Team:

• CS Analysts effectively act as gatekeepers and investigators
• Assisting clients in regaining access to their Kraken accounts
• Ensuring illicit actors are kept at bay, and investigating suspicious activity

The Opportunity:

• Stay current with procedural updates to effectively respond to evolving threats
• Suggest and help implement workflow improvements for clarity and efficiency
• Escalate overlapping or complex cases to appropriate teams such as Fraud, Compliance, Account Takeover, or Client Engagement

Skills You Should Hold:

• Minimum 2 years of experience in customer service, security, or the crypto industry
• Experience working in a metrics-driven environment, meeting individual and team performance targets
• Strong attention to detail with the ability to make sound, timely judgment calls