Answer inbound Voice calls with friendly, professional service; drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities.
Take ownership to continuously optimize your performance and ability to add value to Kraken.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.
Answer clients’ Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis questions via text and live support channels.
Provide testing and feedback for new features before they are released to clients.
Assist in the management of our Consumer/Trading/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages and are industry pioneers who develop premium crypto products.
Assist in the design, development, and roll out of Anchorage Digital’s Sanctions Oversight Program.
Manage Anchorage Digital’s Sanctions Oversight, screen alerts for global affiliates, and provide feedback on system enhancements.
Conduct Quality Assurance and Quality Check reviews while providing feedback to L1 analysts.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Conduct comprehensive EDD reviews for VIP client onboarding and ongoing monitoring.
Perform periodic, event-driven, and trigger-based reviews of existing VIP clients to reassess risk and ensure ongoing compliance.
Identify, assess, and clearly document client risk factors and red flags.
Kraken is a mission-focused company rooted in crypto values. As a fully remote company, their Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space.
Review client transactions and identify red-flags of suspicious activity.
Conduct blockchain and transaction monitoring analysis using blockchain analytics.
Support investigative projects and improve analytical and reporting processes.
Zerohash connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally. zerohash employees are innovative, passionate, collaborative, and show initiative.
Policy, process, rules creation and fraud prevention strategies.
Kraken is a mission-focused company rooted in crypto values and dedicated to accelerating the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Krakenites are industry pioneers in 70+ countries developing premium crypto products.
Demonstrate knowledge of transaction monitoring tools and identify workflow gaps.
Manage transaction monitoring alerts and conduct quality assurance reviews.
Assist in tuning exercises and implementing monitoring rules to prevent financial crime.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto, offering services like custody, staking, trading, and governance. With over 600 employees, they foster a welcoming and inclusive workplace, valuing diversity and ensuring everyone feels respected and supported.
Member-facing: Responding to members’ queries regarding our products and services.
Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary.
Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded
Xapo Bank aims to provide economic freedom and wealth protection. They are a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world and are headquartered in Gibraltar.
Lead the strategy for lifecycle programs involving a mix of email, push, and in-app delivering best-in-class communications.
Build and execute complex CRM campaigns that guide clients to relevant products and services within the Kraken ecosystem.
Conduct data analysis of campaign results, while using data to optimize and create operational plans and manage spend.
Kraken is a mission-focused company rooted in crypto values. They aim to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages.
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions and be able to manage the solution process both internally and externally.
Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI to stop fraud. They have raised $145M from investors like Andreessen Horowitz and Google Ventures and maintain a remote-first work culture with hubs in the Bay Area, NYC, Austin, and Toronto.
Monitor industry news and internal trends to identify new fraud threats.
Assess and identify risks, recommending mitigation plans to address impostor-related threats.
Analyze fraud risk and support projects to identify improvement opportunities.
Best Egg is a tech-enabled financial platform focused on helping people build financial confidence through lending solutions and financial health tools. They aim to help customers make smart financial decisions and is being acquired by Barclays with closing expected in Q2 2026.