Answer clients’ Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis questions via text and live support channels.
Provide testing and feedback for new features before they are released to clients.
Assist in the management of our Consumer/Trading/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
Answer inbound Voice calls with friendly, professional service; drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities.
Take ownership to continuously optimize your performance and ability to add value to Kraken.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.
Deliver a high-quality experience that balances low client friction with strong security protocols
Analyze cases and alerts to identify potential threats while minimizing false positives
Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting
Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. They are a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Managing digital asset and fiat related trade settlement and communicating with internal and external trading counterparties.
Trade reconciliation from post trade to settlement to ensure correct and timely settlement.
Keeping track of the treasury, and liaising with the trading and finance teams on accounting for asset balances across operations.
Keyrock is a leading change-maker in the digital asset space, known for its partnerships and innovation. They have over 220 team members around the world from 42 nationalities with hubs in London, Brussels and Singapore; they host regular online and offline hangouts.
Lead the negotiation, drafting, and ongoing management of prime brokerage agreements.
Help scale Kraken’s commercial lending business by standardizing documentation.
Partner closely with Treasury, Finance, and OTC teams on day-to-day cash management and FX.
Kraken is a mission-focused company rooted in crypto values. They accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages.
Member-facing: Responding to members’ queries regarding our products and services.
Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary.
Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded
Xapo Bank aims to provide economic freedom and wealth protection. They are a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world and are headquartered in Gibraltar.
Assist in the design, development, and roll out of Anchorage Digital’s Sanctions Oversight Program.
Manage Anchorage Digital’s Sanctions Oversight, screen alerts for global affiliates, and provide feedback on system enhancements.
Conduct Quality Assurance and Quality Check reviews while providing feedback to L1 analysts.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
Work together with various departments to address complex problems and escalate issues when necessary.
Conduct follow-ups with customers to ensure their concerns are resolved.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation. Since 2018, they've been bringing revolutionary software services to people all around the world, launching modern software solutions in the FinTech space to give users simpler and quicker ways to transact and manage their investments.