Claims Intake Coordinator

Key Responsibilities:

• Conduct recorded statements with renters and involved parties following accidents.
• Guide customers through the reporting process in a calm and professional manner.
• Take inbound calls and triage information to the appropriate team as necessary.

Claims Intake & Documentation:

• Create and open new claims in the claims management system.
• Extract key facts from conversations and documentation and summarize clearly.
• Organize supporting documentation (photos, police reports, rental agreements, etc.).

Required Qualifications:

• 1+ year experience in customer service, call center, insurance, or investigations.
• Strong verbal communication skills and excellent listening and note-taking ability.
• Comfortable working in a structured, process-driven environment.