Source Job

• Provide toll-free telephone and email support to Veterans.
• Assist Veterans to understand the purpose of the survey.
• Follow established escalation and resolution procedures.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations, and enhanced service delivery. Founded in 2012, they have 300+ employees nationwide and specialize in applying technology, creativity, and human-centered services.

• Provides routine oversight of Help Desk personnel.
• Supports training, staffing coverage, and high-quality support for the Survey of Veteran Enrollees.
• Serves as a primary point of contact for Veterans with questions, needs, or concerns.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. They support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation and have over 300 employees nationwide.

• Possess strong oral and written communications skills.
• Exhibit excellent interpersonal skills using tact, patience, and courtesy.
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.

SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.

• As the first point of contact, you'll assist patients and providers.

Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They aim to set the standard for the industry and help patients live their best lives and is committed to diversity, equity, and inclusion.