Source Job

• Provide toll-free telephone and email support to Veterans.
• Assist Veterans to understand the purpose of the survey.
• Follow established escalation and resolution procedures.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations, and enhanced service delivery. Founded in 2012, they have 300+ employees nationwide and specialize in applying technology, creativity, and human-centered services.

• Lead and support Customer Support Agents during live interactions.
• Coach agents on communication, judgment, and case handling.
• Monitor live ticket queues and ensure timely responses.

Heidi is on a mission to halve the time it takes to deliver world-class care. Built for clinicians, by clinicians, at the core of Heidi is its people and they are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

• Monitor and evaluate calls, emails, and chats.
• Conduct quality assurance audits and analyze performance trends.
• Collaborate with team leads to coach agents and improve satisfaction.

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. They work hand-in-hand with physicians and providers throughout California to provide comprehensive health care services, with increasing support and investment in the latest technologies.