Manager of Customer Success

As our Manager of Customer Success, you’ll play a key role in leading the Customer Success team within VLogic to ensure client satisfaction and retention, drive product adoption, and contribute to revenue growth. You’ll be the expert in building strong relationships with clients and developing strategies to maximize value for our customers. You’ll work with the CSM team and cross-functionally to address client needs and feedback. Key responsibilities will include leadership, client relationship management, KPI monitoring, customer advocacy, upselling, and cross-selling. The ideal candidate will have 7+ years in Customer Success roles, 3+ years of management experience, excellent communication skills, and strong analytical and project management skills. Familiarity with Hubspot and Monday.com is a plus.