Director of Customer Success

We are seeking an experienced Director of Customer Success to lead and scale our Customer Success function. This role will focus on enabling our customers to achieve their desired outcomes, building proactive success programs, and driving retention and expansion across the customer lifecycle. You will directly manage our team of Customer Success Managers (CSMs) and work closely with Sales, Product, and Support to improve the customer experience, drive GRR forward, and reduce churn. The director will also serve as a strategic partner to top accounts, focusing on value delivery and long-term growth. They will define Customer Success OKRs and lead optimization of lifecycle playbooks for renewals, upsells, and health check-ins.