Senior Technical Account Manager

We are looking for a Senior Technical Account Manager to act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. You'll lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. You will establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. Renew and grow business by monitoring customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. You'll also work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. Proactively identify and resolve any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. You'll manage the customer life cycle experience from onboarding onward, lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.