Customer Success Manager, Bilingual English-Japanese

You'll join our Fitness & Wellbeing vertical where we've brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets. We offer market-leading software products to gyms, health clubs, leisure, parks & recreation centers. We are looking for an experienced customer support person to help secure the long-term success of our clients. You will require strong excel skills and experience of data analysis, to lead on technical investigation work. You will provide support throughout the entire customer life cycle: onboarding; data migration; product training and 'business as usual' operational support. Reporting into the Operational Director for Xplor Gym (Membr), you'll be responsible for ensuring that our clients are provided with a best-in-class experience and a frictionless introduction to the Xplor software and payments solution. You'll build strong, long-lasting relationships and become a trusted advisor with key stakeholders across the Xplor business. Operate as the customer's trusted advisor, cultivate relationships, and provide a consistent and frictionless experience that delivers immediate value. Lead on data analytics to inform decision making and underpin recurring activities.