Enterprise Customer Success Manager (Remote) London, UK

As a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy. Advocating customer needs throughout the customer lifecycle, understand customer business challenges, and industry trends consulting on how Vendavo can help them achieve their objectives. Collaborate with the account team to develop account plan and call-to-actions Cultivate relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction. Develop partner focused relationships with key account contacts. Understand customer concerns working effectively with internal teams to ensure our ability to resolve them. Partner with Vendavo SME’s and customer stakeholders advocating and anticipating the needs of customers. Monitor and report out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.) Communicate with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team Champion customer needs relative to software feature requirements Supporting Sales when upsell opportunities are identified.