Vidyard

Drive pipeline growth and customer acquisition and design and execute integrated, multi-channel marketing campaigns that generate qualified pipeline and accelerate revenue. Partner closely with Sales, Product Marketing, Content, and Partnerships to drive end-to-end campaign excellence, from ideation to execution to measurement. This is a highly cross-functional role for a data-driven marketer who thrives in a fast-paced, collaborative environment.

This person will play a key role in elevating how our GTM organization leverages data to drive business strategy and execution, while collaborating closely with leaders across Sales, Marketing, Customer Success, Product, and Engineering to provide deep insights. They will lead efforts to improve data quality, define critical GTM metrics, and build scalable analytics solutions that support planning, performance tracking, and customer lifecycle insights.

Vidyard is looking for a Customer Success Manager to join our team and ensure customers gain the full value of the Vidyard platform throughout their entire lifecycle. You will be the main point of contact for small to medium key accounts customers, managing senior-level relationships to build advocacy and drive adoption. This includes helping new customers with implementation and assessing health of customer accounts.

Vidyard is seeking a Growth Marketing Manager to join their Marketing team to scale organic user acquisition and drive website conversion through experimentation, personalization, and collaboration. They will also own SEO performance, CRO and experimentation, and the product lifecycle to accelerate user acquisition and grow PLG revenue.

In this role, you will own and manage a portfolio of high-value, complex customers, ensuring they receive maximum value from Vidyard’s offerings, proactively engage with customers, collaborate with account management, and build influential relationships across diverse stakeholders acting as a trusted advisor and advocating for product improvements.

This is a remote role open to candidates located in Canada. The Digital Customer Success Specialist will play a key role in building and leading a digital-first, AI-powered tech-touch customer experience that delivers personalized engagement at scale. In this role, you’ll collaborate closely with teams across Marketing, Product, Sales, and CS to design and implement automated, AI-enhanced lifecycle journeys that drive product adoption and improve Net Revenue Retention (NRR).