Digital Customer Success Specialist (AI & Operations)

This is an opportunity to shape the future of how we deliver scaled customer success by integrating cutting-edge AI tools and predictive analytics into our customer lifecycle programs. 5–7+ years in Customer Success, Lifecycle Marketing, Growth, or CS Ops within B2B SaaS, ideally supporting scaled or low-touch customer segments. Strong understanding of customer journey design, lifecycle automation, and product-led growth strategies. Proven ability to work with AI and automation tools (e.g., Drift AI, Intercom, OpenAI, Jasper, etc.) to enhance customer engagement. You’ll work with technologies like: Totango, Catalyst, ChurnZero, Statisfy, Velaris, and other CS platforms. At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.