Customer Success Manager (Expansion) US

The Customer Success Manager plays a critical role in scaling product adoption, driving customer satisfaction, and maximizing revenue through strategic management of paid add-ons. As the frontline connection to our highest-value hosts, this role is responsible for supporting activation, adoption, and retention, while also surfacing product feedback to inform future development. This role is both strategic and operational—balancing day-to-day customer interactions with cross-functional collaboration, feedback analysis, and enablement of expansion opportunities. You will serve as the voice of the customer, ensuring that product performance, educational resources, and feedback loops are aligned with our business goals.