Job Description
As a Product Support Analyst II, this role will play a pivotal role in supporting both our in-house products, supporting end users and serving as a helpdesk resource, helping to resolve our employees' issues. We strive to provide a seamless, considerate, and efficient product experience for our patients, families, and providers. This position will have an impact on Equip that will greatly enhance our user experience.
The Product Support Analyst II will possess a background in helpdesk customer service, coupled with a keen interest in mastering Equip’s platform. They should exhibit a capacity for delving into, comprehending, and explaining technical details to both technical and non-technical individuals with clarity and ease.
Responsibilities include delivering support to users, investigating and troubleshooting issues, identifying patterns in customer issues and communicating insights, escalating complex issues, improving documentation, and contributing to the creation and optimization of support workflows.
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment.