Technical Support Specialist I

Consistently demonstrates integrity and high work standards reinforcing the BCC mission statement “How Can I Help?”. Serves as the first line of contact and support for BCC Software’s customers in a telephone support environment. Develops and maintains knowledge of BCC Software’s Windows and Linux products. Attends training to keep current with products, technologies, and customer service-related skills. Assists customers with questions, problems, or technical issues. Consults with customers regarding postal requirements and industry products. Troubleshoots software and hardware issues and recommends resolution strategies.Maintains documentation of support related information in CRM software. Works in a team environment and provide intra-departmental communication to complete customers’ support requests. Monitors and responds to User Forum Posts. Gathers information from customers to understand the needs of the customer and match those needs to a service, product or offering that adds value to the customers’ business operations.