Director of Customer Services

Under the direction of the Vice President, Service, the Director of Service is responsible for leading the organization’s comprehensive service delivery function, encompassing but not limited to technical support, service operations, project services, client experience, cybersecurity, and continuous improvement initiatives. This role ensures the seamless delivery of end-to-end service operations and fosters strategic alignment between IT service management and broader organizational goals. Essential functions include providing strategic leadership and operational oversight, leading and developing high-performing teams, establishing and monitoring service performance metrics, overseeing incident response, and collaborating with cross-functional teams. This position requires a bachelor’s degree in computer science, Information Technology, or a related field and proven experience managing a help desk team.