Job Description
Create historic records that clearly outline how our service is being utilized and pinpointing where possible issues could arise. Parse code visually to see what the customer’s code is doing and having the knowledge of the B2 and S3 compatible API’s to discern what is going on in the user code. Write scripts that involve the B2/S3 compatible API for testing. Test 3rd party integrations and doing deep drives to learn the ins and outs of all of the integrations, while documenting quick configuration, caveats and other useful information to help in training. Work closely with members of other teams, including Sales, Marketing, Engineering and Product Management.
Post Sales support for large customers; take part in SE calls and slack/email conversations with large customers as they transition from pre- to post-sales. Interact at a cross-departmental level to bring resolution to developer customer’s unique needs Be a liaison to our larger customers and reach out to them for technical checkup on a scheduled basis.
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators.