Job Description
This role is responsible for guest engagement and review management by proactively calling guests before or immediately after check-out to gather feedback and address any concerns. Strong interpersonal skills are needed to de-escalate complaints and turn negative experiences into positive outcomes. The role requires negotiating with guests when necessary to encourage 5-star reviews and responding to online reviews across platforms.
Additional responsibilities include providing timely and friendly support via phone, email, text, and chat, recommending properties and local attractions based on guest preferences, and vetting guests using established procedures. The role also involves handling guest inquiries, securing reservations, and coordinating with property managers.
About Extenteam
Extenteam is revolutionizing the short term vacation rental industry, expanding from a professional services model to a scalable tech-based subscription-first model.