Design and produce comprehensive training materials and lead structured sessions to enable teams and customers during a BI platform migration.
Act as a subject matter expert to teach data best practices, evaluate user needs, and provide technical coaching on data modeling and BI tools.
Lead customer engagement through office hours and webinars, collect user feedback, and support the adoption of the modern data and analytics ecosystem.
Optro is the leading audit, risk, ESG, and InfoSec platform used by more than 50% of the Fortune 500. It is a fast-growing tech company that fosters a collaborative culture focused on customer obsession, innovation, and winning together as one team.
Design, develop, and maintain back-end architecture and product features using languages like Golang, JavaScript/Typescript, Node, GraphQL, and SQL while leveraging CI/CD.
Collaborate with stakeholders to understand requirements, provide scope/risk estimates, and produce technical design documentation to build high-quality, scalable software.
Troubleshoot production issues, perform root cause analysis, and mentor junior team members through code reviews and project guidance to foster a collaborative learning culture.
SmithRx is a venture-backed Health-Tech company focused on disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. It is a rapidly growing, mission-driven organization with hundreds of thousands of members and prides itself on a collaborative culture that inspires employees to do their best work.
Manage inbound customer inquiries via email, CRM, and online platforms to ensure prompt and professional communication.
Support new client onboarding by addressing program inquiries and guiding users through registration processes.
Maintain organized client records and escalate complex issues to appropriate internal teams.
Assist World is a staffing agency that recruits for clients in various industries. They operate as a remote-first company, offering unique monetary incentives and raffles to their team.