Zebra Technologies

Works under moderate supervision to answer general questions regarding company products and services. Requires detailed knowledge of the company's products and services. Answers initial customer calls and answers general questions. May require deviation from standard screens, scripts and procedures. Directs callers to appropriate resources and personnel. Determines appropriate solutions and responses. Gathers information from internal resources to answer customers questions. Documents customer concerns and escalates concerns to appropriate channels in a timely manner. Demonstrates strong customer service, communication and problem solving skills.