Certified Pharmacy Technician

Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter. Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines. Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures. Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information. Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends. Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing. Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs. Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.